Live Chat Software for Small Ecommerce Sites, Free to Flat Rate
The right live chat software for small ecommerce sites is usually a free plan, not a big help desk. I read the official pricing pages of Tidio, Crisp and tawk.to on November 7, 2026. Here is how I would pick between them. Quick answer Tight budget and you answer chats yourself? Try tawk.to. Its core live chat is free. Want chat plus simple automation and a low entry price? Look at Tidio. Want one flat price per workspace, no conversation cap? Look at Crisp. Prices are from each vendor's page on November 7, 2026. They change, so check before you buy. What a small store really needs from live chat Most small shops get a few chats a day. They need fast answers about shipping, sizes and returns. They do not need ten agent seats. So I judge each tool on four things: Cost at low volume. Can you start for free? Limits. Is there a cap on chats or seats? Store fit. Does it connect to your shop platform? Branding. Can you remove the vendor logo, and what does that co...